Sorry we do not provide refunds of any kind.
Transfers:
Up to 4 weeks prior to the event: Participants will be eligible to transfer their race entry, to another event in our calendar. Participants will receive a 50% credit of their current year’s entry fee to be applied to any CITYTRI race. You must choose the race you want to transfer to in advance. To redeem your credit please email alejandrareagan[at]hotmail.com.
Within 4 weeks to the event: Participants will pay a $25. transfer fee to receive the credit to another event.
Registration Category Changes (Race Distance Changes):
Participants will be eligible to change their race category (change between race distances) up until 14 days before race day, through the MyEvents portal. After this date, runners will need to email to make an entry update.
Purchase Event Protection:
Booking Protect is offered through the ACTIVE Network, and provides insurance to runners so that they can get their entry fees back if they can’t participate in running events for covered reasons. The product, called Booking Protect, is located in the registration path on Active and can be purchased on the Check-Out page. All claims and refunds will go through Booking Protect.
Event Cancellation:
There is NO rain date, We Go Rain or Shine. Management reserves the right to cancel/alter/modify the race/course for safety concerns. In any case there will be No Refunds of race entry fees. Each athlete must accept any such risk of their entry fee paid. There is no complimentary race entry to a future race. All monies collected are used to develop and produce the event, including all race supplies, staffing, and administration. We pledge to make every effort to produce a fair, safe and exciting event for all. Any decision we make to go forth with the race is based on the overall event safety.
